Terms of service

OVERVIEW

This website is operated by Potato Factory LLC. Throughout the site, the terms “we”, “us” and “our” refer to Potato Factory LLC. By accessing our store or placing an order, you agree to be bound by these Terms of Service and our Privacy Policy.

SECTION 1 - ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your state of residence.
You agree to provide accurate and complete information when placing an order and are responsible for maintaining the security of your account.

SECTION 2 - OUR PRODUCTS

We strive to display our food items as accurately as possible; however, actual appearance may vary.
All product descriptions and menu items are subject to change at any time without notice.
We reserve the right to discontinue any item at any time.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase.
We reserve the right to accept, refuse, or cancel any order at our discretion.

  • Orders cannot be modified or canceled once accepted
  • Menu items may sell out without notice
  • Orders are for personal consumption only

SECTION 4 - PRICES AND BILLING

All prices are listed in USD and may change without notice.
You agree to provide accurate payment and billing information.
Applicable taxes will be added at checkout.

SECTION 5 - PICKUP POLICY

Potato Factory LLC operates on a pickup-only basis.

  • No shipping or delivery services are offered
  • Customers must verify the pickup location before arrival
  • Primary location:
    8230 Old Courthouse Rd, Vienna, VA 22182, United States
  • Pickup times are estimates and may vary
  • Orders not picked up within a reasonable time may be discarded without refund

SECTION 6 - REFUNDS & ORDER ISSUES

All food and beverage sales are final.

Refunds or replacements are only issued if:

  • The wrong item was provided
  • An item is missing
  • A quality issue is reported at pickup

Customers must report any issue before leaving the pickup location.
We do not provide refunds for personal taste preferences or delayed claims.

SECTION 7 - ALLERGY DISCLAIMER

Our food may contain or come into contact with allergens such as dairy, eggs, wheat, soy, nuts, and gluten.

Customers are responsible for informing us of any allergies before ordering.
Potato Factory LLC is not liable for allergic reactions where prior notice was not provided.

SECTION 8 - INTELLECTUAL PROPERTY

All content on this website, including images, branding, and text, is the property of Potato Factory LLC and may not be used without permission.

SECTION 9 - THIRD-PARTY SERVICES

Our store is powered by Shopify. However, all purchases are made directly with Potato Factory LLC. Shopify is not responsible for any transactions or issues related to your order.

SECTION 10 - ERRORS AND OMISSIONS

We reserve the right to correct any errors, inaccuracies, or omissions and to cancel orders if necessary.

SECTION 11 - PROHIBITED USES

You may not use our Services for any unlawful purpose or to violate any applicable laws or regulations.

SECTION 12 - TERMINATION

We may terminate or refuse access to our Services at any time without notice if these Terms are violated.

SECTION 13 - DISCLAIMER OF WARRANTIES

All services and products are provided “as is” without warranties of any kind.

SECTION 14 - LIMITATION OF LIABILITY

Potato Factory LLC shall not be liable for:

  • Delays in preparation
  • Unavailable items
  • Indirect or incidental damages related to the use of our services

SECTION 15 - GOVERNING LAW

These Terms shall be governed by the laws of the United States and the State of Virginia.

SECTION 16 - CHANGES TO TERMS

We reserve the right to update these Terms at any time. Continued use of the site constitutes acceptance of those changes.

SECTION 17 - CONTACT INFORMATION

Potato Factory LLC
Email: info@potatofactoryva.com
Address: 8230 Old Courthouse Rd, Vienna, VA 22182, United States